When it comes to shipping, Big Mouth Blades takes pride in providing a seamless and efficient experience for our customers. We understand the importance of receiving your order in a timely manner, and we strive to ensure that your blades are delivered to you as quickly as possible.
Processing Time
Once your order is placed, our team works diligently to cut, weld and package your blades for shipment. We cut each order when an order is placed, so please keep this in mind when awaiting a shipment.
Processing time for standard blades is 4 business days.
If there is a delay with your order due to inventory changes, this processing time is subject to change. We will reach out to you if there are significant delays.
Flat Rate Shipping for Full Boxes
Orders on all full box quantities will have a flat rate shipping option.
5 packs and 10 packs are now shipped by calculated UPS rates based on distance and weight.
Excludes pallet quantities.
Wholesale Shipping
Reach out to us for more information on pallet shipments, or you can also read more here. No returns offered on wholesale orders.
Receipt of Items
When your bandsaw blades arrive, you will want to remove them from the box and hang them up as soon as possible, to prevent your blades becoming distorted from the pressures of being confined in the shipping box.
Returns
If your order arrives damaged, please reach out with a claim within 72 hours of receipt of product. Once your claim is processed, you have 30 days to return items.
All other returns within 30 days will require return postage as the responsibility of the buyer, and a restocking fee will be charged at 12% of original cost. Reimbursement or replacement will be sent once item has been received. If you order the wrong size blade for your machine, your return will have the restocking fee and return postage subtracted from your refund amount. A return postage label is included.
UPS Tracking
Once your order has been processed by our admin staff, you will receive a confirmation email with UPS tracking information. This will only have label information and does not indicate that your order has been fulfilled or shipped. It does allow you to monitor the progress of your shipment. When your order is completed, your tracking will update with an "in-transit" status and a new estimated delivery date.
While we make every effort to ensure prompt delivery, please note that shipping times may vary depending on your location. Factors such as customs clearance and unforeseen delays can occasionally impact delivery times.
Questions
Should you have any questions or concerns regarding the shipping of your blades, our dedicated customer support team is here to assist you. We value your satisfaction and are committed to providing exceptional service every step of the way. Reach out on our Contact Page with your order number and question.
Thank you for choosing Big Mouth Blades for all your bandsaw blade needs. We look forward to serving you and ensuring a smooth shipping experience.